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Website support that answers.

Updates, backups, security, hosting and fixes, handled by the developers who build websites, so your site stays fast, safe and online, and there's a person to call when something breaks.

  • Updates and backups handled
  • Security and uptime monitored
  • Hosting that's looked after
  • Developers, not a ticket queue
See what we check

What needs looking after?

Tell us about your website and how it's supported today. We'll suggest the right level of cover.

What do you need?

Global
brand experience.

  • Louis-Dreyfus Foundation
  • Desucla
  • London Museum
  • Black Brick
  • Healthscope
  • Cupello
  • Enness Global
  • ACE Aquatec
  • JTI
  • Netacea

What is website support?

Website support and maintenance is the ongoing work that keeps a website secure, fast and working after launch. It covers software and plugin updates, backups, security and uptime monitoring, hosting, performance checks and fixes when something breaks, plus small changes your team needs. A good plan means problems are spotted before customers notice, with a named team to call.

Last reviewed 26 October 2026 by the Rubik Digital team.

  • Updates

    Software kept current and tested.

  • Protection

    Backups, security and monitoring.

  • Hosting

    Servers looked after for you.

  • Help

    Fixes and changes when you need them.

Years in business
15+
Global brands
50+
Industry sectors
13+

When nobody looks after it.

How we fix it

Updates tested on a copy of your site first, then applied, so nothing breaks in front of customers.

Checked, so you don't have to.

Every site we support has a board like this. Each check runs on its own schedule, and we hear about problems before your customers do.

example.co.ukAll systems normal

  • Uptime

    Checked around the clock, with alerts if it stops responding.

    Every minuteOK

  • Backups

    Files and database backed up off-site, with restores tested.

    DailyOK

  • Security

    Scans for malware and vulnerabilities, with firewall rules kept current.

    DailyOK

  • Updates

    Core, plugins and themes updated after testing on a copy of the site.

    WeeklyOK

  • Speed

    Load times and Core Web Vitals tracked on your key pages.

    WeeklyOK

  • Support

    Fixes and small changes from developers who know your site.

    When you askOK

Example site. Bars show the last 30 days of checks.

Websites we've built.

Explore our work
Luxury Interiors — Luxury interiors
Luxury Interiors
+346%Organic clicks increase+1,917%Search impressions+120%Qualified leads growth
Avventure Bellissime — A beautiful adventure
Avventure Bellissime
23M+Organic search impressions125K+Clicks from Google Search5+Primary markets reached
Enness Global — Global UHNW finance brokerage
Enness Global
5+Primary markets reached+72%Organic traffic increase80%High-value leads increase
All work

Handed over, looked after.

Five steps to bring any website into support, whoever built it.

Start a project

  1. Review

    What you have. Platform, hosting, plugins and code checked for risks.

  2. Access

    Keys handed over. Logins, hosting and domains moved into secure, shared accounts.

  3. Secure

    Fixed first. Urgent updates, backups and security gaps sorted straight away.

  4. Monitor

    Checks switched on. Uptime, backups, security and speed monitored from day one.

  5. Support

    A team to call. Fixes and changes from developers who know your site.

Ad hoc fixes or a plan?

Most websites are fixed only when something breaks. Here's what a plan changes.

Ad hoc fixes

Updates

Skipped until something breaks

A support plan

Updates

Tested and applied regularly

Downtime

Reported by customers

Downtime

Spotted and fixed by us

Backups

Hoped for

Backups

Daily, off-site and tested

Security

Fixed after a hack

Security

Monitored and prevented

Cost

Unpredictable

Cost

A fixed monthly fee

What does it cost?

It depends on the platform, how complex the site is, the hosting and how much time you want each month for changes. A simple brochure site costs far less to support than a large ecommerce or custom platform. We quote a fixed monthly fee after reviewing your site.

Get a fixed proposal

What moves the price

  • Platform

    WordPress, other CMS or custom.

    Effect on budget: Medium

  • Complexity

    Plugins, integrations and shop.

    Effect on budget: High

  • Hosting

    Whether we host it for you.

    Effect on budget: Medium

  • Change time

    Hours each month for updates.

    Effect on budget: Medium

  • Response

    How fast you need fixes.

    Effect on budget: Low

Why Rubik for support?

We design and build websites, so the people looking after yours are developers who can fix the cause, not just restart the server.

  • Developers, not a script.

    Real people who know your site and can change it.

  • Tested before live.

    Updates tried on a copy first, so nothing breaks.

  • Any website.

    We support sites we didn't build, after a review.

  • Plain reports.

    What we did each month and what to watch.

What our clients say

Expert guidance and flawless execution. Our go‑to agency for all things digital.”
Nic CooperStrategy Director

Website Support & Maintenance Questions,
answered.

What people usually ask us before a project starts. If yours isn't here, ask it in the form and someone senior will reply.

Ask the team

Yes. We review the site first, fix anything urgent, then bring it into support, whichever agency or developer built it.

Further reading.

All insights

Related services

Start a conversation

Ready for support you can rely on?

Tell us about your website and how it's supported today. We'll suggest the right level of cover.

Tell us about your project.

A few lines is plenty — no brief required.

What are you planning?