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Server and site together.
We know what runs on the server, so fixes don't break your websites.
Server support without drama.
Monitoring, patching, backups and fixes for the servers behind your websites, from developers who know the sites running on them, so problems are caught early and fixed properly.
- Monitored around the clock
- Patched on a schedule
- Off-site backups, tested
- Developers who know your sites
Global
brand experience.
What is server support?
Server support is the ongoing care of the servers your websites and applications run on. It covers monitoring for problems, applying operating system and software updates, managing backups, keeping access secure, tuning performance and fixing issues when they happen. Good server support catches problems such as full disks, failing services or expiring certificates before they take a website offline.
Last reviewed 26 October 2026 by the Rubik Digital team.
Monitoring
Problems spotted early.
Patching
Software kept current.
Backups
Off-site and restorable.
Fixes
Causes found, not just symptoms.
- Years in business
- 15+
- Global brands
- 50+
- Industry sectors
- 13+
How small problems grow.
Every pulsing square is a place visitors leave.
Where they leave: Warning
“A disk fills up or a certificate nears expiry, and nobody notices.”
How we fix it
Monitoring that alerts us to warnings days before they become problems.
Where they leave: Slowdown
“Pages slow down as the server struggles under load.”
How we fix it
Performance tracked and the server tuned before visitors feel it.
Where they leave: Outage
“A service stops and the website goes offline.”
How we fix it
Uptime alerts to us, with the cause fixed so it doesn't happen again.
Where they leave: Data loss
“The server fails and the only backup was on it.”
How we fix it
Off-site backups, with restores tested so recovery is a routine job.
What changes when we take over.
The servers we're asked to take on often look like the left-hand column. Here's what each area looks like once it's in support.
Operating system
When we take overOut of date, with updates applied rarely or never.
Once it's in supportSupported version, with updates applied on a schedule.
Server software
When we take overOld versions installed when the server was built.
Once it's in supportCurrent versions, set up for the sites they run.
Backups
When we take overKept on the same server, and never restored.
Once it's in supportDaily, stored off-site, with restores tested.
Monitoring
When we take overProblems reported by customers.
Once it's in supportAlerts to us for uptime, disk space and load.
Access
When we take overShared logins, including people who've left.
Once it's in supportNamed accounts, with old access removed.
Documentation
When we take overOnly in one person's head.
Once it's in supportWritten down and shared with you.
Platforms we've built.
From first look to looked after.
Five steps to bring a server into support, whoever set it up.
Review
What's running.
Software, sites, backups and access checked for risks.
Access
Keys handed over.
Named accounts set up and old access removed.
Secure
Urgent fixes first.
Updates applied and backups moved off-site.
Monitor
Alerts switched on.
Uptime, disk space and load watched from day one.
Support
A team to call.
Fixes and changes from developers who know your sites.
Who looks after your server?
Hosting companies, IT teams and server support each cover different things.
| Hosting provider | In-house IT | Server support | |
|---|---|---|---|
| Hardware and network | Covered | Usually not | Through your provider |
| Operating system | Often your job | Sometimes | Patched on a schedule |
| Your websites | Not covered | Rarely | Known and supported |
| Monitoring | The server only | Varies | Server and websites |
| When it breaks | A ticket queue | When they're free | Developers who know it |
- WordPress
- Strapi
- Payload
- Concrete CMS
- Shopify
- Laravel
- React
- TypeScript
- PHP
- HubSpot
- Stripe
- Google Analytics
- Google Search Console
- Cloudflare
- DigitalOcean
- Amazon Web Services
- Figma
What does it cost?
It depends on how many servers you have, how complex they are, what runs on them and how quickly you need a response. A single server running a few websites costs far less to support than several servers running applications. We quote a fixed monthly fee after reviewing your setup.
Get a fixed proposalWhat moves the price
Servers
How many need support.
Effect on budget: High
Complexity
Applications, databases and services.
Effect on budget: Medium
Condition
How much needs fixing first.
Effect on budget: Medium
Response
How quickly you need help.
Effect on budget: Medium
Websites
Whether we support them too.
Effect on budget: Low
Why Rubik for your servers?
We build the websites and platforms that run on servers, so we support the whole stack, not just the machine.
What our clients say
Expert guidance and flawless execution. Our go‑to agency for all things digital.”
Server Support Questions,
answered.
What people usually ask us before a project starts. If yours isn't here, ask it in the form and someone senior will reply.
Monitoring, operating system and software updates, off-site backups, access management, performance tuning, documentation and fixes when something goes wrong.
Further reading.
All insights
Start a conversation
Need help with a server?
Tell us what runs on your server and how it's looked after today. We'll suggest the right cover.